A recent survey showed most of us spend less than 4% of our time interacting with a customer or potential customers.
According to Peter Sheehan, a leading expert on generational change and business performance it is time to get back in touch with the importance of the relationships you have with the customer. Highly protect the one thing that can never be outsourced: the relationship you have with the customer.
The challenge in today’s high tech world: “stop thinking in terms of how you interact less with the customer, and start thinking about how you interact more with the customer.
In the next 24 hours, keep a rough journal of your activities. At the end of the period, estimate the following things:
1. For the time spent on customer service related activities what percentage was focused internally on administrative non-customer related items?? What percentage was spent putting out fires?
2. What percentage was focused externally on customers??What time was spent making a genuine connection and building your relationship with your customers and staff?
A study of a large agent group indicated time spent as follows:
4% client interaction
14% misc. activities
13% cell phone
12% web-based activities
This exercise gives you some very powerful insights into where you spend your time and offer some ideas on where you might refocus it moving forward.
Sasha Jam, JPAR San Antonio, TX is my special guest today on Success from Scratch. As an immigrant from Sweden, Sasha explains how he migrated to the U.S. and started his career in real estate. He elaborates on how he may not be the smartest or wealthiest in the room yet he is the most persistent and dedicated which has allowed him to help over 20 families buy, sell or invest in real estate this year.
In addition, Sasha runs a rehab business creating an additional 14 opportunities annually. Learn more by watching NOW.
“There is only one speed in this business… and that is GO! ” ~ Sasha Jam, JPAR San Antonio, TX
Today Mike Porter, JPAR Austin, TX shares his secrets to success in real estate sales serving over 32 families to buy, sell or invest in real estate annually. Mike shares how there have been a few times he wanted to “throw in the towel” and how he overcame those ups and downs. Mike uses kvCore to stay organized and accountable. He also shares other secrets he uses – like BuySide Home Valuations and Cole Resources – to stay focused and relevant in today’s marketplace.
Learn more by watching NOW.
“There is always a way to achieve the dream of home ownership!” ~ Mike Porter, JPAR Austin, TX
Greg Cunningham, Dallas, TX is my special guest today on Success from Scratch. Greg shares how his life long dream of being a soldier – an Army Ranger – translates to being a high performing real estate professional. He shares how he had many tools to make the transition yet he was applying them in the wrong way. Through the help of a mentor, coach and friends he has learned to create and serve over 40 families with buying, selling or investing in real estate annually.
Greg also shares how he structures his time, delegates work flow and collaborates with his direct and extended team members. Learn more by watching NOW.
“I fanatically protect my time so I can focus on what I do best…lead generation.” ~ Greg Cunningham, JPAR Team Leader
James Sharp of The Sharp Real Estate Group is my guest this week on Success From Scratch.
Sharp is passionate about making it a great experience for families buying, selling and investing in real estate. He talks about what inspired him to follow his dreams and become a realtor, then later making it a business in helping create the American dream for hundreds of families, closing over 750 houses.
Watch today’s episode and get inspired.
“You can have both a great business and great production and still have a quality life. That is definitely the key, I think, to ultimate success.” -James Sharp, JP and Associates REALTORS?